CNN
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Designed by the King of Morocco, this luxury resort in Marrakech has been pulling out all the stops to make guests feel like royalty since it opened in 2010.

Now the Royal Mansour Marrakech, located within the ancient walls of Marrakech’s old town, is being recognized for its “outstanding” service.

The exquisite hotel, which consists of a collection of private riads, was announced as the winner of the Art of Hospitality Award by World’s 50 Best Hotels ahead of the first list to be announced in September.

Set amidst lush gardens on 2.4 hectares of land, Royal Mansour Marrakech is considered a “benchmark in the luxury hotel industry” thanks to its “exceptional” hospitality and attention to detail.

Designed with the idea of ​​creating a “medina within a medina,” the secluded resort features a network of hidden tunnels and “secret doors” that offer guests exclusivity and absolute privacy.

And according to the World’s 50 Best Hotels Academy, which consists of around 600 “anonymous” hotel industry experts from around the world, the Royal Mansour Marrakech is truly unbeatable when it comes to hospitality and hospitality.

“Royal Mansour Marrakech embodies the art of hospitality by providing each guest with their own private palace and personal butler,” says Emma Sleight, Head of Content at the World’s 50 Best Hotels, who also praised the hotel for its resilience after a devastating 6.8 magnitude earthquake struck central Morocco last September.

Among the sites severely damaged in the earthquake was the Medina of Marrakech, a centuries-old UNESCO World Heritage site.

“Despite the challenges brought about by the earthquake, the Royal Mansour team continues to provide guests with a first-class experience.”

To determine the winner, Academy members were asked to nominate the property where they had the “best hospitality experience by far” during the 18-month voting period, paying particular attention to ambience, the provision of “unique experiential elements” and the overall warmth of the hospitality and environment.

Jean-Claude Messant, Managing Director of the Royal Mansour Collection, says he is “extremely proud” of the award, which went to Scotland’s five-star Gleneagles Hotel in 2023.

Messant praises the five-star resort’s “fantastic” team for “providing our guests with the highest level of warmth, hospitality and service.”

“We want all guests to leave our hotels with the most beautiful and magical memories of their stay,” says Messant, who describes Royal Mansour Marrakech, home to four gourmet restaurants, as the “crown jewel” of the Royal Mansour Collection.

The iconic Royal Mansour Casablanca, in the heart of the Art Deco district of Sidi Belyout, reopened in April, while the Royal Mansour Tamuda Bay beach resort opened earlier this year.

Last year, Italy’s 24-room Passalacqua, overlooking Lake Como, was named best hotel in the first-ever edition of the World’s 50 Best Hotels list, which recognizes 50 different hotels in different locations around the world.

“Creating truly memorable experiences and working with likeminded people who put hospitality at the heart of everything they do is one of the main reasons people enter and fall in love with this industry, so we felt the Art of Hospitality Award was one of the most fitting awards to announce first,” adds Sleight.

The world’s 50 best hotels for 2024 will be announced at an awards ceremony in London on September 17.