What you should know:
– Press Ganey, a leader in experience measurement, data analytics and insights, today announced an expansion of its PX Connect Suite that enables healthcare organizations to capture and respond to patient sentiment directly in the Epic electronic health record (EHR) system.
– The integration enables seamless collection of patient feedback through Epic’s MyChart patient portal, providing valuable insights to care teams. By leveraging natural language processing, Press Ganey can analyze open patient comments and automatically escalate issues to the appropriate teams for resolution.
Integrating patient feedback into Epic EHR
This improvement enables healthcare organizations to improve the patient experience by responding to feedback more quickly and effectively. By integrating patient feedback into the EHR workflow, healthcare organizations can better understand patient needs and preferences, leading to higher patient satisfaction and loyalty.
Key features of the enhanced PX Connect Suite include:
- Patient portal surveys within MyChart
- Summaries of patient experiences using natural language processing
- Automatic forwarding of patient problems to the appropriate teams
“Feeding experience data directly into Epic will transform the ability to act on patient feedback,” said Darren Dworkin, president and chief operating officer at Press Ganey. “By using AI to understand and analyze sentiment and emotion, we can turn what patients tell us into opportunities to significantly impact experiences and outcomes.”
The nation’s leading healthcare systems, including Vanderbilt University Medical Center and New York University Langone Health, are among the early adopters of the PX Connect Suite for Epic.
