The widespread adoption of DAX Copilot is consistent with the health system’s mission to identify innovations that improve patient health outcomes and experiences.

BURLINGTON, Massachusetts., 15 August 2024 /PRNewswire/ — Nuance Communications, a Microsoft company, announced Thursday that Northwestern Medicine has selected Dragon^® Ambient experience^™ (DAX^™) Copilot has been integrated into Epic as an ambient voice solution and is used across its enterprise. Supported by the power and scalability of Microsoft Cloud for Healthcare, DAX Copilot enables Northwestern Medicine physicians to transform their conversations with patients into a powerful productivity tool to reduce the administrative burden associated with clinical documentation and improve the overall patient experience.

In 2023, approximately 53% of physicians reported feeling burned out (The Institute for Functional Medicine). Additionally, a study by the KLAS Arch Collaborative found that physicians at academic medical centers are the second most likely to experience burnout, as these organizations have more complex workflows that increase stress and documentation outside of work hours (Understanding & Addressing Trends in Physician & Nurse Burnout 2024). DAX Copilot enables Northwestern Medicine physicians to automate clinical documentation and streamline repetitive, time-consuming tasks. This solution aligns with the health system’s commitment to leveraging innovative technologies to support its academic, research and administrative functions.

Physicians using DAX Copilot benefit from several key outcomes supported by system usage data, including:

• Improved patient access to carePhysicians who use DAX Copilot for at least 50% of their visits at Northwestern Medicine see an average of 11.3 additional patients per month.
• Higher doctor satisfaction by reducing administrative burden. For example, DAX Copilot users at Northwestern Medicine saw, on average, a 24 percent reduction in note-taking time and a 17 percent reduction in “pajama time,” or nighttime administrative tasks.
• Improved financial results with accurate clinical documentation, improved retention, and additional revenue from increased throughput and incremental services. For example, Northwestern Medicine DAX Copilot users have achieved higher service level coding.

“We are already seeing the significant benefits of DAX Copilot as it greatly improves our ability to provide exceptional patient care by reducing the administrative burden on our physicians,” said Doug KingSenior Vice President and Chief Information Officer at Northwestern Memorial HealthCare.

“Northwestern Medicine is committed to creating an excellent work environment that promotes wellness. By implementing DAX Copilot, our physicians will be able to spend more time with our patients and focus on their needs rather than dealing with paperwork and data entry,” said Gaurava Agarwal, MD, Chief Wellness Executive of Northwestern Memorial HealthCare. “This will improve the overall patient experience while increasing the wellness of our physicians, allowing them to treat patients more effectively and with greater satisfaction.”

“We are very proud that Northwestern Medicine has chosen DAX Copilot, embedded in Epic, as its enterprise-wide ambient voice solution to help its physicians reduce burnout due to administrative requirements,” said Peter DurlachCorporate Vice President, Chief Strategy Officer of Microsoft Health & Life Sciences. “The widespread implementation of DAX Copilot is also a great example of Northwestern Medicine’s commitment to innovation and excellence in patient care.”

As part of a proven and extensible platform, DAX Copilot leverages health systems’ existing investments in the proven family of Nuance Dragon Medical solutions while enabling them to adopt advanced AI-powered solutions at scale. Dragon has been ranked as the best vendor in KLAS for four years in a row.^® Medical One is a documentation workflow assistant used by more than 600,000 physicians worldwide to access clinical information using their voice and capture patient histories efficiently and securely.

For more information about DAX Copilot, visit https://www.nuance.com/DAXCopilot.

About Nuance Communications

Nuance Communications is a technology pioneer and leader in conversational, ambient and generative AI. A full-service partner trusted by 77% of U.S. hospitals and more than 75% of Fortune 100 companies worldwide, Nuance develops intuitive solutions that amplify people’s ability to help others. Nuance is a Microsoft company.

Trademark Notice: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its subsidiaries in the United States and/or other countries. All other trademarks mentioned herein are the property of their respective owners. Epic is a registered trademark of Epic Systems Corporation.

About Northwestern Medicine

To learn more about Northwestern Medicine, visit NM.org.

Media contacts
Microsoft Media Contact: WE Communications for Microsoft, (425) 638-7777, (email protected)
Northwestern Medicine: Chris KoenigDirector of Media Relations, (312) 926-0960, (email protected)

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